Order Time Frames

We manufacture all our body armor in-house from the ground up. All armor is manufactured to order and payments are processed at the time of checkout. As a result, spikes in demand for armor due to unforeseen events or shortages in raw materials can come up from time to time. Please note we do our best to get all orders out on time or ahead of schedule. We have nothing to gain and everything to lose from delaying your order. We want you to have your items as quickly as you do, and as such, we want to make sure it is noted that we have two time frames to gauge when an order will ship out. 

Production Time: this time frame covers the time it takes to fabricate your order. 

Processing Time: this is the time it takes to ship your order based on the volume of orders placed prior to yours. 

All orders will be subject to processing time based on the volume of orders we are shipping out at any given time. Our processing time typically does not exceed 10 business days, however, this is an estimation, and things like holidays, sales, and changing political climates can all cause fluctuation. 

In-stock orders still need to be pulled from our inventory and packed up for shipping, they are generally processed in 5-10 business days, while items that need to be fabricated are made within the estimated lead time on the order, lead times may be longer or shorter than anticipated.

All orders are shipped out in chronological order and under no circumstance would someone get the exact items placed in your order ahead of you, should they have placed their order after yours. All items in your order will be shipped together once the longest lead time in your order has been met. 

We will never trade quality for quantity. We sell a life-saving device and under no uncertain terms will we sacrifice our quality to get products shipped out quickly. We promise to do our best to get your order to you as quickly as we are able, even if it means beating our lead time and shipping your order sooner!  

Your Order Status

If you would like to inquire about the status of your order do not hesitate to reach out to us: 

Phone: 602-501-9607, Mon-Fri 8:30AM – 4PM MST

Please include your order number or relevant email/shipping address used at the time of purchase. This information will help us expedite your request.

Shipping Method

All orders will ship through FedEx with tracking information, which will also be provided via e-mail as soon as your order leaves our warehouse. Some lightweight items may ship using different FedEx services, and will also include tracking information. Once shipped, transit times vary between 2-5 business days depending on location. We ship all orders from our manufacturing facility in Phoenix, Arizona. 

We do not ship to APOs due to BIS and ITAR regulations and the nature of our products. We ship to PO boxes in the United States, but it is the customer’s responsibility to check to make sure theirs can accept large boxes as large as 32”x20”.

Purchasers must acknowledge that an accurate shipping address is their responsibility and have confirmed that their address is accurate. Our responsibility for the purchaser’s order and parcel ends once the shipping carrier takes possession.  Any mistakes or mishap that occurs on the carrier’s end including, but not limited to, lost or stolen packages, are out of Armored Republic’s responsibility and we are not held liable.

Your satisfaction is our top priority.

We want you to be happy with your purchase. Please let us know if you are not satisfied with your order. We’re here to provide a quality product at an affordable price point and want to meet your expectations.

Also, please read our Legal and Terms of Use.

Returns and Exchanges

Return Policy

Our return/exchange system seeks to maximize service to you while ensuring the products we receive retain the quality they had when first shipped.

Sales of promotional, seasonal, discontinued, clearance items, and gift cards are all final and cannot be returned or exchanged.

If a claim was not submitted via the Armored Republic Returns and Exchanges form below, the return will not be valid. Please make sure to contact us in advance if there are any questions to ensure the most timely resolution.

If you think there may be a cosmetic defect with any of the products you purchased from us, please contact us for an exchange of the product. Armored Republic will accept requests for store credit or exchanges on most products within 30 days of delivery. See below for additional information regarding items that are not able to be returned.

If you would like to submit a return request for your order, please read the return instructions for online or local pickup orders below, depending on how you received your items.

Please note:

1. Failure to fill out the Armored Republic Returns and Exchanges form will result in a longer processing time for your return or denial of your credit/exchange. This form initiates the returns and exchange process and helps our staff file your return more efficiently, allows us to notify you quickly with updates about your return, and assists us in getting you a faster credit/exchange.
2. A photo of the returned items will be requested prior to making a return label. This is to ensure items returned do not arrive in an unacceptable condition, resulting in another shipping charge to ship a declined product back.
3. All armor plates must have the original manufacturer stickers and labels on the plates. All carriers, pouches, and textiles must have the original tags. Otherwise these products will not be accepted for return claims.
4. The cost of all shipping charges (from and to AR500 Armor) will be deducted from the return credit amount and an additional 20% restocking fee applied for refund requests that are being returned to the original payment type.
5. Products being returned must be in NEW and resalable condition. This means the products must be clean with no pet hair, dirt marks, or sweat marks. If products are returned with any of these contaminants, a 50% value deduction will be taken from the credit that is due.
6. The following items cannot be returned:
   1. Medical Items:
      1. IFAK Refill
      2. Any tourniquets
   2. Level IV Ceramic Armor (C2, C2 Multi-Hit, & C3)
   3. Hydration Pouches (With Bladder)
   4. Gas Masks / Respirators / Filters
7. Please do not send your items back on your own. We will issue a return label once the return request and related information provided in our Submit a Return form has been processed. 

After the product arrives at Armored Republic, it will be inspected, and your request will be processed. You will receive your store credit within 2-5 business days upon your returned item(s) arrival at our facility.  Any items exchanged will ship out with a new “Ships in About” time frame and will depend on the highest lead time within the order.

Return Instructions for Online Purchases

If you would like to submit a return, please fully read the Return Policy above, submit a claim within 30-days of receiving your items, and follow these instructions:

1. Contact us using the contact form found on the Contact Us page on our website to have an agent review your request. If your order qualifies for a return, please use the link provided by the customer service agent or go to the “Submit a Return” form on our Shipping and Returns page of our website to submit your claim.
2. Provide your name, email, order number, ticket number, and the reason for your return.
3. A customer service agent will review your claim and send you a confirmation email stating it was received along with a digital copy of a return label and instructions. The cost of return shipping will be deducted from the credit amount.
4. Upon arrival and inspection of the product, within 2-5 business days, you will either be issued a store credit, or an exchange of product will be shipped out within its designated lead time, if any.

Return Instructions for Local Pick Up Purchases

If you would like to submit a return after completing a purchase via local pick up please fully read the Return Policy above, submit a claim within 30-days of receiving your items, and follow the following instructions. Please note that local returns will incur a 10% processing and restocking fee taken from the original paid amount.

1. Contact us using the contact form found on the Contact Us page on our website to have an agent review your request. If your order qualifies for a return, please use the link provided by the customer service agent or go to the “Submit a Return” form on our Shipping and Returns page of our website to submit your claim.
2. On that form, you will provide your name, email address, order number, email ticket number, and the reason for your return.
3. A return agent will review your claim and send you a confirmation email stating it was received along with a digital copy of a return label and instructions or set up a date and time for dropping off of the return. If you choose to ship the item back, the cost of the return label  will be deducted from the store credit amount. 
4. Upon arrival and inspection of the product, within 2-5 business days, you will either be issued a store credit, or an exchange of product will be made available to be picked up or shipped to you.